Standard Charted Bank is looking for Customer Relations Officers. They want to acquire, deepen and grow Priority Banking customer relationships through effective relationship management. Focusing especially on the analysis and satisfaction of Priority customers’ personal finance and investment needs.
Job ID: 373110
Job Function: Consumer Banking
Location: Lagos
Key Roles & Responsibilities
- Achieve branch overall profitability target
- Actively grow the Priority & International Banking segment through New to Bank customer acquisition
- Implement and execute regular sales activities to generate business for the segment
- Increase customer satisfaction and service quality as per established standards
- Lead generation through organized sales presentations to groups and organizations
- Solicit referrals from other parts of the group as well as business referrals to other business units
- Maintain excellent customer experience and grow customer loyalty
- Portfolio growth
- Grow product holdings per customer
- Grow the number of customers signed on to alternate channels
- Resolve customer complaints within the expected time frame
- NIL fraud
- Dormant account reactivation
- Improve the branch and segment NPS scores
- Consistently adhere to local and international regulatory standards
Qualifications & Skills
- Strong Banking and Financial Institutions sales experience.
- University graduate with strong academic credentials
- Sound knowledge of banking products and services, banking procedures, local laws and regulations
- Excellent financial market knowledge and competitive awareness
- Strong interpersonal and communications skills
- Team player who shows initiative and assertiveness
- Sales driven
- Strong customer service orientation
Application Closing Date
17th March, 2013
You can click SCB HERE to apply
Note: When the page opens, at the Location dropdown, select Nigeria – SCB and click Search, then click Customer Relationship Officer
