So I got this request from a headhunter to source for Business Analyst (BA) in my network and the wordings were simple enough: “One of our clients in the telecommunication sector has just requested for a number of BAs and requires them for immediate start. Interested persons can contact me (09039501386) or send CVs to yusufa@gvapartners.com.” Please, see job description below:
BUSINESS ANALYST JOB DESCRIPTION
The business analyst is expected to perform the following tasks;
- Evaluate business requirements and serve as internal consultant to the business during product and project initiation requiring new or modified applications.
- Identify and/or audit product proposals, business requirements, existing policies and technologies
- Articulate various aspects of CLIENT’s business and business drivers to other divisions
- Monitor business process improvement initiatives especially with regards to product development and continually find ways to streamline PPP’s and align them to international best practice.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver functional requirements and business requirements documentation.
- Develop requirements specifications according to standard templates, using natural language.
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
- Be the liaison between the business units, technology teams and support teams.
The Business Analyst is expected to have the following educational qualification and experience
- First Degree in Computer Science or related with at least 5 years work experience
- Minimum of 3 years working in a Telecoms environment
- Proven experience in solution delivery within a complex environment
- Extensive experience in gathering and documenting systems and products requirements for information technology environments
- Ability to thoroughly think out and evaluate alternatives, innovative problem resolution, pro-active approach and initiative to resolve problems.
- Ability to work with little direction and supervision, timely completion of projects, makes time for unplanned assignments, adapts to changing priorities
- Strong communication skills with the ability to relate to diverse groups of internal and external clients to include vendors, consultants, designers and developers
Expected Service Level Agreement
Work Hours
- Flexible, but not strictly between 8am and 5pm
- Must maintain out of office work ethics (vacation, health etc) Relationship – Interpersonal relationship
- Must maintain good working relationship across all levels of staff
Quality of Work
- Must maintain Professional standards expected of senior consultant
- Ability to multitask
- Delivery to specific timelines, output and consistency
Adherence to CLIENT’s Staff Code of Conduct
- Dressing
- Office Etiquette
